Questions? Answers!

What is the order deadline?

We operate on a pre-order model only, the deadline each day is midnight (for next day delivery). Note, pre-order is open 24/7, check it out!

Where do you deliver?

In an effort to reduce our carbon footprint, we have teamed up with a courier provider that operates by bike, only. To keep it simple, we have TWO delivery zones:

ZONE 1: FREE - North to Bloor, East to Church, West to Dufferin, South to Lakeshore
ZONE 2: $10 Delivery Charge - North to Lawrence, East to Woodbine, West to Park Lawn, South to Lakeshore

Note: Citizen Bloom cannot deliver beyond our ZONE 2 boundaries at this time. 

What time will my BLOOM be delivered?

Blooms are delivered Monday-Friday by 5:00pm. Due to high demand, we are unable to accommodate specific delivery times.

What if nobody is home?

In the event that no one is home at the time of delivery, the Bloom will be left in the nearest secure location i.e. concierge, reception or front door. Heads up - if there isn't a secure location to leave the Bloom, you will be charged an additional fee should we need to make a second delivery attempt. To avoid this, please ensure the recipient is home at the time of delivery and specify any special instructions at checkout.

Note: We're sorry to say this, but no refunds will be issued for incorrect delivery addresses or information.

What is the delivery charge?

Bloom's that are delivered within ZONE 1 are FREE! If your delivery location extends out to ZONE 2, there is a $10 delivery fee. 

What days do you operate?

We operate Monday-Friday; however, except on Public Holidays. We will operate on certain holidays that fall on weekends, such as Mother’s Day and Valentine’s Day. Don’t worry, we’ll communicate any closures + extended operating hours via Social Media + our newsletter (sign up at the bottom of the page).

When are Bloom subscriptions delivered?

Every Monday by 5:00pm – What a great way to kick off the week!

What if I’m going to be away while I have a Bloom subscription, can I freeze or postpone my delivery to an alternative date?

Yes! Please notify the Citizen Bloom team when you’ll be away and we’ll happily place your subscription on hold.

Can I select which flowers I send?

No, sorry! We offer one fresh bloom design a day, also known as our #BLOOMOFTHEDAY, what you see is what you get! Our goal is to ensure flowers are always fresh, seasonal and to minimize waste. By adopting a pre-order model, we've been able to eliminate 100% waste.

WHAT IS YOUR REFUND POLICY?

The Citizen Bloom team takes great pride in the work we produce. Customer satisfaction is of the utmost importance to us. If for some reason, you’re unhappy with your Bloom, please contact us directly so we can make it right. 

Note: We do not offer refunds for any of our subscription packages after 48 hours of the subscription purchase or on any pre-orders.